Shipping within Hong Kong is FREE! Depending on the weight of your order, it will be sent either by regular mail or Smart Post.
International shipping is FREE for orders of $35 or more! This is available for all countries; simply choose the "Free Shipping" option at checkout.
If your order does not qualify for free shipping (i.e. less than $35), the shipping fee is calculated by the size and weight of your package. You will see the cost of shipping before checking out and before your payment is completed. The shipping rate increases every 100 grams. For example, our envelope weighs 47 grams and, on average
, regular one-sheet sticker sheets are 10 grams, which means you can purchase around 5 packs of sticker sheets for the same shipping rate (<100g).
Packages may incur duties, taxes and/or customs fees and are sole responsibility of the buyer.
Shipping fees are non-refundable. If you failed to claim your parcel or refused any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. We are happy to re-send you your package but you will have to pay for shipping again.
Sometimes there are unforeseen circumstances that affect shipping, so please track your package with the tracking number provided and also contact your local post office to further enquire about the whereabouts of your package.
If your package cannot be delivered due to an incorrect shipping address, if you refuse the package, or if the package is unclaimed, the package will be returned to us and you will be billed the cost of return shipping. If received (upwards of up to 6-12 weeks), we will issue you a refund for the amount of your order after deductions for the initial shipping fees and the cost of return shipping. Upon receipt of the returned package, we will notify you of the status of your package and the value of your refund.
Please contact us at firstname.lastname@example.org or send us a message via Facebook/Instagram and we will get back to you as soon as possible to see if we can arrange for expedited shipping. Please note that additional charges will be applied for expedited shipping.